ANRA – our company has delivered inbound call centre services, excelling in customer support across various channels such as phone, email, video, and live chat. We prioritize professionalism in servicing customers, contributing to the establishment of a superior brand image for your business. Our call centre agents undergo comprehensive training programs to guarantee a consistently exceptional five-star customer experience.
We are focusing on the following key aspects to provide the best possible services:-
By focusing on these aspects ANRA providing Inbond Services can position itself to deliver high-quality, reliable, and client-centric solutions.
We handle your critical business responsibilities, allowing you to reclaim your time and concentrate on the core elements necessary for your business’s growth. Simultaneously, our streamlined operational methods help reduce your expenses. We offer complete business solutions & consultations with non-stop customer support service over phone and web with guaranteed 24/7 up time.
Our call canter representatives function as the main point of contact for customer inquiries and issues. Their objective is to foster strong customer relationships by ensuring ongoing caller satisfaction. They assess orders, prioritize deliveries, and make necessary adjustments to meet deadlines. Your dedicated team of call canter agents not only troubleshoots delivery issues but also formulates effective strategies for project management, resolves reliability concerns, and monitors service metrics while adhering to client budgets.
Services for Delivery Information and Status Include:
- Order Tracking and Fulfilment
- Customer Care Support
- Inbound Call Response
- Call Forwarding Service
- Help Desk Solutions
Embrace and handle bookings effortlessly with seasoned reservation specialists who have undergone extensive and intricate training. We assist you in making a positive impression through our capable reservation specialists, adept at communicating through your customers’ preferred mediums: phone, video, email, in-app, or live chat. To guarantee exceptional customer service, we continually assess areas for improvement through monitoring and implementing enhancement programs. Simplifying reservations and bookings for your customers, we also make it cost-effective for your business.
Industries We Serve: –
- Hotel
- Travel Agency
- Restaurant
- Resort
- Schools
- Industrial production units
- Spa and Wellness
- Car and Limousine Rental
- Courier agencies etc…
Our help desk support team plays a crucial role in delivering technical assistance concerning computer systems, hardware, and software. Armed with extensive technical knowledge, they guide callers through basic.
troubleshooting measures. Your committed call center representatives promptly address inquiries, run diagnostic programs, and pinpoint technical issues to determine and implement optimal solutions for each glitch. This proactive approach helps prevent operational downtime, minimizes IT-related maintenance issues, and contributes to overall customer satisfaction.
Telecom Support Services:
- Real-time chat, email and web support
- Support for functional usage
- Configuration and installation support
- Troubleshooting telecommunication line faults
- Line fault repairing by sending an on-field repair executive
- Call logging services
- Call escalation
- Information capturing
- Relaying scripted solutions
- Instant diagnosis of issues and immediate isolation.
- System usage advice and guidelines.
- Escalation management.
- Database Upgradation assistance.
- Step-by-step troubleshooting advice.
Our continuous order-taking service is available around the clock, accommodating both local and international businesses. Employing a cloud-based process enhances transaction efficiency and speed, while a carefully planned shifting schedule ensures timely attention to all orders. We offer customized packages tailored to fit your budget. Regular training sessions empower our agents with the skills to implement sales techniques that enhance the value of order-taking operations. Guided by standard Key Performance Indicators (KPIs), our quality assurance team possesses extensive knowledge of industry best practices, consistently identifying and suggesting areas for improvement within your account.
Areas where we focus :-
- Order Placement
- Order Handling
- Order Administration
- Order tracking
- Fulfilment Upselling and Cross-selling Opportunity
We understand the pivotal role customers play in business success, especially for those requiring a 24/7 live answering service. To address this need, we provide a live telephone answering service seamlessly integrated with Interactive Voice Response (IVR) for quicker and more efficient responses to callers. Additionally, we offer industry-specific support through a web-based Customer Relationship Management (CRM) system, managed by a dedicated team of call centre agents. This ensures that businesses can avoid customer hang-ups caused by a high volume of calls and limited operator availability
Providing email support from ANRA to our clients keeping a strategic and customer-centric approach.
Our effective email support system:-
Clear Service Level Agreements (SLAs):
Clear Service Level Agreements outlining response times, resolution times, and other key metrics. Ensuring that our team is aware of and adheres to these SLAs.
Client-Specific Training:
Effective training given to our email support team with a focus on understanding each client’s unique products, services, and customer base. This ensures that responses are tailored to the specific needs and expectations of each client.
Knowledge Base and FAQs:
Developed comprehensive knowledge base and frequently asked questions (FAQs) repository. This resource should be easily accessible to support our team to enhance response accuracy and speed.
Personalized and Professional Responses:
Encouraging agents to maintain professional responses. Clients appreciate when they feel their concerns are being addressed by individuals who understand their specific business context.
Multichannel Integration:
ANRA’s email support is integrated with other communication channels, such as chat or phone support. This allows for a seamless customer experience and consistent information across channels.
Timely Acknowledgment:
Implemented a system for timely acknowledgment of incoming emails. Even if the resolution takes time, acknowledging the receipt of an inquiry helps manage client expectations and demonstrates responsiveness.
Escalation Process:
- Establish a clear escalation process for issues that require higher-level attention. Ensuring that our team knows how and when to escalate matters internally or to the client.
- Quality Assurance Checks:
- Conducting regular quality assurance checks on email interactions. This ensures that responses align with client expectations, maintains a high level of professionalism, and adheres to organization’s standards.
- Proactive Communication:
- Foster proactive communication by providing clients with updates on known issues, upcoming features, or changes in service. This helps build trust and keeps clients informed.
Timely Acknowledgment:
Implemented a system for timely acknowledgment of incoming emails. Even if the resolution takes time, acknowledging the receipt of an inquiry helps manage client expectations and demonstrates responsiveness.
Escalation Process:
- Establish a clear escalation process for issues that require higher-level attention. Ensuring that our team knows how and when to escalate matters internally or to the client.
- Quality Assurance Checks:
- Conducting regular quality assurance checks on email interactions. This ensures that responses align with client expectations, maintains a high level of professionalism, and adheres to organization’s standards.
- Proactive Communication:
- Foster proactive communication by providing clients with updates on known issues, upcoming features, or changes in service. This helps build trust and keeps clients informed.
- Feedback Mechanism:
- Implement a feedback mechanism that allows clients to provide input on the email support process. Use this feedback to continuously improve your services and address any specific concerns.
- Data Security Measures:
- Emphasize and implement robust data security measures to safeguard client information. Ensuring that our team is well-trained on handling sensitive data and follows all relevant privacy protocols.
- Performance Metrics Monitoring:
- Utilizing performance metrics such as response time, resolution time, and customer satisfaction scores. Regularly analyse these metrics to identify areas for improvement and measure the success of your email support efforts.
By focusing on client-specific needs, continuous training, and feedback-driven improvements, our organization can deliver exceptional email support services to clients, contributing to overall customer satisfaction and retention.
Our chat support agents provide immediate responses around the clock, ensuring that your customers, as well as potential ones, don’t have to endure prolonged waits for the information they seek. Using a chat window, information is swiftly transmitted to address inquiries, solve problems, or troubleshoot issues. Working at the forefront of customer service, our call centre representatives undergo training to respond promptly. Upon receiving a message, they analyse queries or complaints instantly, enabling them to offer suitable measures for issue resolution. Your committed team of chat support agents may operate remotely or in a traditional office setting.