With so many tasks involved in handling support requests in e-commerce, it simply makes sense to hire customer support services. ANRA can help you manage all facets of customer orders, such as providing customers with additional information, helping them navigate the checkout process, and assisting them with returns and any other issues or inquiries to provide them with the best customer support services possible.
If you have not yet given greater emphasis to the customer experience, consider the fact that a negative experience will be shared with at least 7 other people and can cause significant damage to your brand’s reputation. This is especially important with the rise of online media and online forums. Fortunately, offering outstanding customer support can spread just as quickly and work wonders for the success of your company.
Our agents will support you in handling inquiries, order management, delivery planning, claims, and refunds. We have a broad experience in operating CRM tools for ecommerce, working with marketplaces, Shopify, and other platforms.
The job of a C-suite executive is very complex, and you don’t need to waste time managing all sorts of administrative tasks.
A virtual assistant can help you with things like managing your calendar, making travel arrangements, and, in general, providing you with peace of mind that you are always on top of the latest developments. This allows you to focus your attention solely on your core business functions.
Business trip planning, agenda maintenance, appointment setting, gathering reports from subordinates or colleagues, personal urgent matters, this is your fully loaded hands-on assistant, having your back while you focus on your core business.
Whether you are on the road a lot, or just overspending on expensive secretaries, our multilingual virtual assistant will be your (personal) agent. As long as the job is do-able, legal and motivating our agents will give the very best of themselves.
“ ANRA will be your solution “
When your clients have even the most simple issues while using your products and services, they will not hesitate to contact the helpdesk.
ANRA can help you assemble a qualified team to manage the helpdesk as all tiers of technical support. This way, your clients will have the confidence to purchase your products or services, knowing that there is a dedicated team ready to help them any time they need.
aintaining an internal sales and marketing team can get expensive, which is why a lot of companies choose to set up dedicated teams overseas. We can make sure that all of the sales and marketing agents we bring on will correspond to your exact requirements and will have the same professional skills and experiences as your in-house teams.
Best thinkable multilingual back office agents while back office task may seem trivial they can cause a lot of headache if you ignore them for long .Don’t let such problems get out of hand hiring back office assistance to do the job for you.
Data Entry & Cleaning
Order Management
Other back end supports
HR Supports
Accounts
Procurement
IT
Administrative support
Document Controlling etc…
