ANRA Communication stands out as the premier Customer Care Service Provider and Back Office Support based in Abu Dhabi, UAE, experiencing unparalleled growth. Our primary objective at ANRA is to fortify the synergy between our services and the discerning needs of our clients.
As a seasoned organization boasting an extensive history in customer care and back office support, both our founders and management team possess profound expertise in establishing and managing international outsourced contact centres. Our proactive approach ensures that we remain at the forefront, providing solutions and support that seamlessly align with the dynamic requirements of today’s evolving market.
Demonstrating unparalleled proficiency and capability across diverse industries and business functions, we introduce innovative concepts to enhance our clients’ business operations. ANRA excels in delivering precise customer management solutions that encompass the entire life cycle of your customers. With nearly a decade of experience in providing best-in-class solutions to both SMEs and large global enterprises, we have forged robust partnerships that drive our clients’ growth. As a prominent business process outsourcing provider specializing in customer management solutions, we offer integrated platforms and process support across multiple customer channels. Beyond our competence, our distinctive value proposition lies in our commitment to partnership, prioritizing collaboration over mere service provision.
Together we were able to combine this knowledge and worldwide best practices to create an expert multilingual omnichannel organization, which perfectly understands your needs. We are driven by Customer Satisfaction (CSAT), First Contact Resolution (FCR), Service Level Agreements (SLAs) and other Key Performance Indicators (KPI).
"We assure you cost effective customer services team and back office support – 24/7 "
We clearly understand the different cultural aspects of our business, and we are also able to find the best solution for you: the right agents, with the right skills, in the right place, at the right cost.
Whether you need one out staffed agent, fully managed by yourself, or you want a turn key solution to fully outsource your customer service activities, ANRA is able to create a customized solution for each request. Our CEO and Head of Operations are hands-on involved in assuring the best thinkable services. Looking forward to seeing you during our Quarterly Business Reviews (QBR).
ANRA Communication stands out as the premier Customer Care Service Provider and Back Office Support based in Abu Dhabi, UAE, experiencing unparalleled growth. Our primary objective at ANRA is to fortify the synergy between our services and the discerning needs of our clients.
As a seasoned organization boasting an extensive history in customer care and back office support, both our founders and management team possess profound expertise in establishing and managing international outsourced contact centres. Our proactive approach ensures that we remain at the forefront, providing solutions and support that seamlessly align with the dynamic requirements of today’s evolving market.Demonstra
ting unparalleled proficiency and capability across diverse industries and business functions, we introduce innovative concepts to enhance our clients’ business operations. ANRA excels in delivering precise customer management solutions that encompass the entire life cycle of your customers. With nearly a decade of experience in providing best-in-class solutions to both SMEs and large global enterprises, we have forged robust partnerships that drive our clients’ growth. As a prominent business process outsourcing provider specializing in customer management solutions, we offer integrated platforms and process support across multiple customer channels. Beyond our competence, our distinctive value proposition lies in our commitment to partnership, prioritizing collaboration over mere service provision.
Together we were able to combine this knowledge and worldwide best practices to create an expert multilingual omnichannel organization, which perfectly understands your needs. We are driven by Customer Satisfaction (CSAT), First Contact Resolution (FCR), Service Level Agreements (SLAs) and other Key Performance Indicators (KPI).
We clearly understand the different cultural aspects of our business, and we are also able to find the best solution for you: the right agents, with the right skills, in the right place, at the right cost.
Whether you need one out staffed agent, fully managed by yourself, or you want a turn key solution to fully outsource your customer service activities, ANRA is able to create a customized solution for each request. Our CEO and Head of Operations are hands-on involved in assuring the best thinkable services. Looking forward to seeing you during our Quarterly Business Reviews (QBR)